PDF) Kim-Soon, N. (2012), "Quality Management System and Practices", In Kim-Soon Ng (Ed.), Quality Management and Practices, Publisher: InTech, Onn Malaysia
![Total Quality Management: Total Quality Management [TQM]](http://1.bp.blogspot.com/-sJggvg7RqZk/VUpjlDVS8TI/AAAAAAAAAOw/UIOKK3yvGwE/s1600/tqm1.png "Total Quality Management: Total Quality Management [TQM]")
Total Quality Management: Total Quality Management [TQM]
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